Refund policy
Return Policy
At Outdoor Paw, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are happy to offer a return within 30 days of receiving your order, subject to the conditions outlined below.
Eligibility for Returns:
- Items must be returned in their original packaging, unused, and in the same condition in which you received them.
- Products that show signs of wear, damage, or are missing original tags and packaging may not be eligible for a full refund.
How to Initiate a Return: To begin the return process, please contact us at hellooutdoorpaw@gmail.com. Provide your order number, details of the item(s) you wish to return, and the reason for the return. Our customer service team will review your request and provide instructions for returning the item.
Return Shipping:
- Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- In cases where the return is due to a defect or error on our part, we will provide a prepaid return shipping label.
Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 5-10 business days. Please note that shipping fees are non-refundable.
Exchanges: If you need to exchange an item for a different size or color, please email us at hellooutdoorpaw@gmail.com to arrange the exchange. The new item will be shipped once the original item has been received and inspected.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at hellooutdoorpaw@gmail.com. We will arrange for a replacement or refund.
For any questions regarding our return policy, feel free to reach out to us at hellooutdoorpaw@gmail.com.